Hefest Cancellation and Refund Policy

EU review version 6 November 2026

Proposed revision for legal approval. Effective date to be set on publication. This version does not replace the published terms until approved and published.

This policy explains cancellation of future renewals, the voluntary first-payment guarantee and statutory withdrawal rights. These are distinct procedures. It applies to purchases directly from Hefest Technologies Inc and forms part of the Terms of Use and Subscription Terms.

1 Canceling future renewals

You may cancel before the next renewal charge is processed through the available subscription-management control in your Hefest account or by emailing [email protected]. We count an email cancellation request from the time it reaches our mailbox. You do not have to cancel 24 hours in advance or give a reason for ordinary cancellation.

Cancellation stops future renewals. Unless a refund or legal remedy applies, access continues until the end of the paid period and an already completed charge is not automatically refunded. We send confirmation of cancellation and the access-end date.

Where applicable law requires a public online cancellation facility, it must be accessible through the website in addition to account controls. That facility cancels the subscription; statutory withdrawal from the contract is explained below.

2 Voluntary first-payment guarantee

For your first paid subscription purchased directly from Hefest, you can request a full refund of the initial subscription payment within 14 calendar days from the start of that subscription. The introductory period is included. The period does not begin again when the introductory period ends or at an ordinary renewal.

You do not need to give a reason or prove that you used the service. If you choose to share feedback, it does not affect eligibility. Request the guarantee by contacting [email protected]; you do not have to use a special legal phrase.

Unless mandatory law requires otherwise, this voluntary guarantee does not cover ordinary renewal payments, a later subscription, or separately purchased credit top-ups. It does not limit statutory rights described below. A charge processed after a timely cancellation or withdrawal is assessed under that request and applicable law, not automatically excluded merely because it is labeled a renewal.

3 Statutory withdrawal for EU consumers

If you are an EU consumer, you generally have 14 days to withdraw from a distance contract without giving a reason. For the subscription, the period is counted from conclusion of the contract at subscription start, including the introductory period. A normal scheduled renewal does not itself start a new period. If legally required information was missing or another rule gives you a longer or new right, that rule prevails.

To withdraw, send an unequivocal statement to [email protected] or to our postal address below before the applicable period expires. You may use the model form in section 6, but it is not mandatory. Any legally required online withdrawal facility is an additional route and does not remove your right to contact us directly.

We reimburse payments covered by statutory withdrawal without undue delay and no later than 14 days after being informed of your decision, subject only to deductions or exceptions that applicable law actually permits. We use the same payment method unless you expressly agree otherwise, without reimbursement fees charged by us.

Starting to use Hefest is not, by itself, a blanket waiver of this right. For a service begun at your express request during the withdrawal period, any proportionate amount lawfully payable and any eventual loss of the right depend on the legal conditions for that service. For digital content supplied separately, different consent and confirmation requirements may apply. We do not rely solely on general acceptance of these Terms to establish those conditions.

The voluntary guarantee in section 2 and mandatory conformity or other remedies remain available on their own terms. Separate credit purchases must be assessed under their applicable statutory rights; the subscription-guarantee exclusions do not eliminate those rights.

4 Submitting a request

Include your account email and enough information to identify the contract or payment, such as the purchase date or transaction reference. Do not send full card numbers or security codes. We may request only information reasonably necessary to identify the transaction, verify the request and prevent fraud.

If you want only to stop renewal, say that you want to cancel. If you want to withdraw or request a refund, say so. We assess the substance of the request and do not require you to select the correct legal label.

5 Effect of a refund or withdrawal

If the contract is withdrawn or the initial payment is fully refunded under the guarantee, we stop its future renewal and may end the paid access linked to that contract. The request does not automatically refund an unrelated purchase. We explain the effect on access and credits in our confirmation. Rights to your personal data and any legally required access to your own content remain governed by applicable law and the Privacy Policy.

Refunds are normally returned to the original payment method. Bank posting time may vary and does not extend the deadline for Hefest to initiate a statutory reimbursement.

6 Model withdrawal form

To: Hefest Technologies Inc, 40 W 2nd St, 2nd Floor, Office 202, Dayton, OH 45402, United States; [email protected].

I hereby give notice that I withdraw from my contract for the following service: [identify subscription or purchase].

Ordered on: [date].

Consumer name: [name].

Account email or contract reference: [email or reference].

Consumer address: [address].

Date: [date].

Signature: [only if submitted on paper].

7 Contact

Hefest Technologies Inc

40 W 2nd St, 2nd Floor, Office 202

Dayton, OH 45402, United States

Email: [email protected]

Phone: +1 (833) 991-9098